Rogue Mobility Traders
Thu, 08 Oct 2015
A local honest, ethical and professional mobility dealer who is fed up with being tarred with the same brush as companies using questionable sales techniques has hit back and is advising anyone looking to buy a mobility product to take care. Midlands based Capitol Mobility has produced a free 'Buyers Protection Guide', which is on offer to anyone who wants to learn more about how to buy a Mobility or Homecare product without getting caught out or literally taken for a ride.
Readers may have seen a BBC ‘Rogue Traders’ programme in which a number of dubious sales practices were highlighted including calling customers about a ‘health questionnaire’ when really selling a product was the aim all along, high pressure selling by salespeople who just wouldn't take no for an answer and a salesperson admitting that some of the user stories he told a prospective customer were in fact, totally untrue. (For more information please see links below.)
In the programme, a sales call was featured that lasted 4 hours 20 minutes and a single bed was priced at an amazing £7499.00 before being suddenly discounted to £2850.00. There was even the case of an imaginary Scooter which was offered to customers but never in stock, simply so that the sales person could offer an apology and an upgrade as an alternative at a special price. The special price was still a lot higher than the customer would have paid through a showroom based business.
The Mobility Matters Network is a group of independent Mobility experts with showrooms, the proper service back up and experienced team members. They provide the right equipment for each individual and have an extensive range to choose from. Capitol Mobility Services Ltd with branches in Birmingham, Bilston and Solihull believes that customers need to be wary when it comes to who they let into their homes. “There are some very good, very professional Mobility businesses out there. However, there are also companies that really don’t care about the customer at all and are just after the money. Our Buyers Guide explains how some of these companies work and the tricks they use to get people to part with their hard earned money….sometimes a lot more money that they need to spend. Our number one piece of advice would be to never deal with a company if they are not willing to give you a proper price indication on the phone.”
Our Buyers Guide is free and available by post, please ring our Freephone number 0500 323278.