• Birmingham Showroom 0121 275 3406
  • Bilston Showroom 01902 461044
  • Solihull Showroom 0121 275 3409

Who are the BHTA?

Thu, 10 Dec 2015

BHTA TSI Logo

The British Healthcare Trade Association (BHTA) upholds the Code of Practice, which has been granted approval under the Consumer Codes Approval Scheme (CCAS), run by the Chartered Trading Standards Institute. BHTA is the first trade body within the health industry to have a Chartered Trading Standards Institute (CTSI) approved code. The CTSI only approves codes that have proved effective in safeguarding and promoting the interests of consumers beyond the basic requirements of the law.

Capitol Mobility is proud to be a member of the BHTA, we help and assistance our customers who are looking for reassurance that they have chosen a reputable specialist organisation who hold a comprehensive range of quality products. We have a wealth of skills and knowledge and offer a free professional assessment of our customer’s requirements and match the exact product to meet their needs and circumstances. Capitol Mobility originally started in 1993 and soon quickly expanded to include two branches Realcare in Sheldon and Capitol Mobility Bilston to service customers in other areas. The business has grown over the years has built up an extensive database of loyal customers for repeat orders, installation and servicing for Stairlifts, Scooters, Electric Wheelchairs and Electric Rise and Recliner Armchairs etc. Capitol Mobility mission statement is: “Value, Quality and Service”. Capitol Mobility accredited by Motability and works with many garages to install vehicle adaptions such as hoists, hand and foot controls for cars, this is a new business venture, which is starting to increase. There are lots of things that Capitol Mobility will do as a BHTA member to protect our customers; we will never pressurised you into buying something that you don't need or that doesn't suit you either in our showroom or at home.

The BHTA states that Consumers’ individual circumstances are an important factor that need to be taken into account. In many situations, consumers may be buying equipment as ‘distress purchases’. Some are in vulnerable situations and unable to get out to shop around. Purchasing from generalist retailers or via mail order, or on the internet where people have access, may be feasible for some products. But many consumers may need expert advice and independent assessment of their needs. They may also need to try out equipment, or have a home visit to ensure that the product meets their requirements. Purchases are frequently made on someone’s behalf by friends and carers who may not be sufficiently informed about product suitability. At the same time, many of these products are potentially of benefit to a wider range of people who may not regard themselves as disabled.

The BHTA is pro-active in seeking out issues and looking ahead - which we believe is necessary to be effective at all levels of healthcare. We are here to:

•             Provide a platform to discuss issues and influence healthcare policy in the UK

•             Represent large and small companies across the many sectors of the healthcare industry

•             Assist in improving the quality standard within the industry

•             Be responsive to the concerns and needs of member companies

More than ever consumers are looking for reassurance that they have chosen a reputable organisation - membership of the BHTA is the simplest and most effective way of providing this. We offer a comprehensive selection of services and benefits, provided by a value for money and cost effective secretariat. By becoming a member you have an effective voice in all of this:

•             Provision of industry forum/round table discussions and networking opportunities

•             Code of Practice

•             Complaints Conciliation Service for use by both the public and member companies

•             Seminars and conferences on topics of the moment

•             Annual Conference and Independent Living Design Awards

•             Free legal assistance (30 minutes consultation)

•             Parliamentary access and information through our Parliamentary Research Team

•             Government access to represent industry

•             Periodical newsletters and weekly information updates

•             Accreditation and Registration scheme for employees

•             Facilitation of training and education

•             Exclusive BHTA-member Preferential Insurance Scheme and services for member companies and employees

•             Direct access to the Medicines and Healthcare products Regulatory Agency

•             Meetings with healthcare service officials and professionals

•             Wide ranging contacts with associated charities, trade and patient groups

•             Continuing membership of a wide range of policy committees at government and patient level (eg the National Patient Safety Agency)

•             Participation in standards work through BSI, ISO, CEN

•             Membership and active participation in EUROM VI - Europe's premier medical devices trade body giving direct access to EU facilities

http://www.bhta.net/consumers/consumers.html-0

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