Capitol Mobility Limited can arrange delivery or installation countrywide (UK), It’s not always possible to say whether we will satisfy your order with a 'partner company' or which carrier if appropriate we will use for your order. If it's important to know then please email or telephone for this information.
We currently offer free delivery within the Greater West Midlands (except for items under £150.00 or those shipped by a manufacturer). The product will indicate shipping/delivery cost or "free delivery" at the shipping/delivery stage of purchase.
All orders for items we hold in stock or can obtain ex stock from the manufacturer are normally shipped within 2 business days. Specialist types of Wheelchairs, Scooters, Rise/recline Armchairs, Stairlifts etc., or other orders that are not stock items (as above) we are pleased to advise a shipping/fitting date as soon as possible following receipt of order. Normally, most of these type of orders typically take 2 - 5 business days to reach the customer.
Custom Electric Wheelchairs, 'Curved' Stairlifts, non-standard Rise/Recline Armchairs and any other custom, special, non-standard or made to order items (extra wide, special fabric etc.) can take typically around 16 days, but we will be pleased to give a delivery date as soon as we have a manufacture date.
If you need your order satisfied in a shorter period of time please contact your local branch or our customer services on 0121 275 3409 who will be pleased to help in any way. Extra charges may apply, but you will be advised accordingly.
In the event that your order cannot go out in the above mentioned times. You will be contacted as soon as possible with the reason for the delay. You can either cancel the order or wait for shipment. In the event that we cannot reach you to make a delivery we will re-attempt to deliver for up to 1 week at which time we will return the order and charge you a minimum 15% fee plus any carriage charges incurred.
Goods must be paid in full prior to dispatch. Alternatively you can ring one of our customer service advisors on 0121 275 3409 and arrange to pay in the same way over the phone.