• Birmingham Showroom 0121 275 3406
  • Bilston Showroom 01902 461044
  • Solihull Showroom 0121 275 3409

Customer Reviews

Read our customer reviews below.

We receive feedback and comments from new and long-standing valued customers. These comments show how we maintain an outstanding level of quality service. Your comments are really important to us so we can continually improve our service, reputation and excellent customer relationships.

Please leave your reviews, comments and feedback by using one of the following on our 'Contact Us' page (on the top right of this page):-

  • Complete the 'Customer Feedback Form'
  • Facebook link
  • Email Us
    • Cathy - Solihull Customer Feedback
    • Great service recently from Jo and the team at Bilston store. First used Capitol for a stairlift for my uncle to remain in his own home. Since then he's moved to a care home and after a recent trial of a riser/recliner chair he felt the benefits and decided to purchase. Thanks for all your help.

      Anne Phillips - Wolverhampton
    • My new Electric Wheelchair is super... Thank you!

      Mrs M Conway - Solihull
    • Dear Mr Jones, We met very briefly when my wife and I were at your Vulcan Road branch to buy a mobility scooter. We could not proceed with that purchase because we have not been able to find a suitable car to meet the requirements for my wife. I am writing to you to say how very helpful and considerate your Branch Manager Jeff Biddlestone was throughout the whole procedure. His technical and process knowledge was really outstanding. He even helped with contacts in the motor trade to find a suitable car. Most importantly, his whole approach, attitude and advice in trying overcome problems to ensure customer satisfaction was truly professional. In any future mobility needs because of the knowledge, practical guidance and advice given by Jeff Biddlestone we will never use anyone other than Capitol Mobility Services Ltd. Yours sincerely, Don McPhie.

      Don McPhie - West Midlands
    • My husband and myself would like to thank you very much for the service you have given us. Your help and advice, also the speed of having a Stairlift fitted. The engineer who fitted it for us was perfect.

      Mr and Mrs E Beake - Birmingham
    • I would just like to express my gratitude to Capitol for their excellent service this week. From the first contact by phone with Jeff who possessed an excellent telephone manner giving me full confidence in using their services, excellent communication and caring manner. Then Garfield, I have hardly ever met such a charming pleasant gent, who demonstrated a caring interested manner a perfect gentleman in the true sense of the word. I have received excellent prompt service and am very grateful, thank you.

      Mr P Rowberry - Solihull
    • Thank you for all your help my father went on his Scooter yesterday, it was perfect I will recommend you to all his friends.

      Mr D Price - Birmingham
    • A Superb service from Capitol Mobility and particularly your employees on our purchase of a Mobility Scooter. Thank you.

      Mr R A Turner - Birmingham
    • Thank you for the excellent attention in regard to the installation of my Stairlift. Everyone was so friendly, courteous and helpful. It will be my pleasure to recommend you all. Thank you for making life easier!

      Mrs M Hardware - Birmingham
    • To All at Capitol Mobility especially Jeff and Garfield. Thanks for everything. Your help was very much appreciated. Much love Betty & Christine P. Birmingham

      Betty and Christine - Birmingham
    • Both Graham and myself would like to thank you for all the help you gave us to obtain the special wheelchair. You will be our first point of call for anything else we need.

      Mr & Mrs G Bromfield - Birmingham
    • A massive thank you to all. From the first telephone call, the survey visit, the fitting of the Stairlift, the service is impeccable. I really appreciated how well we were treated. Thank you so much for enabling the Stairlift to be fitted so quickly knowing the predicament we were in, I can't thank you enough for the professional way you dealt with us. Wishing you continued success for the future, you richly deserve it.

      Mr and Mrs C Axford - Wednesfield
    • Dear All at Capitol Mobility, Thanks so much for the trouble you took getting me a suitable replacement scooter. We'll thoroughly recommend your firm and expertise. Good wishes.

      Mr and Mrs K Harniess - Solihull
    • Just a few words to say how pleased I am with the Stairlift which you installed at my home.... Continued success.

      Mr H Colledge - Dudley
    • I'm writing to say how pleased my wife and I are with the Stannah Stairlift you installed for us. Also special thanks to the fitter for the good work he did, no mess, clean at all times and always cheerful.

      Mr S Dallaway - Birmingham
    • I would like to express my thanks for your time and patience in my Stairlift purchase. Everyone who has been involved with this Stairlift from start to finish has been great. This is rare to find these days.

      Mrs Melville - West Midlands
    • Capitol Mobility Bilston offers an excellent service. The staff are very polite people who are very helpful. We are very pleased with the repair to my scooter and saved me money! Thanks again. Mr and Mrs John Drew

      John Drew - Smethwick
    • I would like to thank Capital Mobility for their excellent service. I had a nasty experience with a rogue dealer, I came to Capitol and now they are my dealer and I am happy to have them. I would recommend them to anyone who is seeking a Mobility Scooter. Lets just put this way you wont be disappointed. The after care team are great to get on with, there is not much more I can say, just see for yourself. Once again I thank you Tony and the rest of the lads.

      Mr M Hall - Birmingham
    • Let me say a big thank you for being able to have a look at my Powerchair again at such short notice, believe me it is very much appreciated. I was extremely grateful you were able to make the trip to my place of work to at least enable me to get home. Being stranded at home is one thing but being stranded at work is definitely not a nice prospect.

      Mr R Butler - West Midlands
    • I would like to take this opportunity to say that both your representative and the Stairlift fitter are a great credit to your company and were extremely empathetic about our situation.

      Mrs Standen-Harris - West Midlands
    • Dear Capitol Mobility, Just a note to say "Thank you" for your prompt and efficient response to my request for advice on improving my mother's stairlift. The adjustments carried out have certainly made it easier for Mum and given me some peace of mind. Thanks again to all concerned. Best wishes.

      Ms C Mann - Birmingham
    • Dear Mr Biddlestone, Once again may I thank you and your colleagues for the helpfulness that you have given me in this stairlift matter.

      Mr I Davenport - Solihull
    • Thank you for your excellent service. & thank Justin for carrying out the adjustment on the wheelchair.

      Mr C Wade - Birmingham
    • I feel I must compliment Mr Jones and his company for the courtesy and concern in this matter and for their promptness in attending to my defective machine. You may rest assured that whatever business you place with this company will be efficiently dealt with.

      Mr Rainford - Ammanford
    • I just had my new stairlift installed yesterday and I wanted to say how pleased I am with the service I have received. Justin the engineer was very pleasant and tidy. I can highly recommend using your company.

      Mrs Baldwin - Solihull
    • Many thanks Tony for your help & kindness, a job well done. Will recommend to anyone. Best wishes.

      Mrs J Lake - Solihull
    • My Father is very happy with the wheelchair so please thank Gilly and Jeff for looking after us.

      Mr J Cox - Solihull
    • Thank you so much for the walking stick, it will be most useful, I am very grateful to you. We are also very pleased with the Stairlift. What a nice gentleman your engineer is. Thank you once again.

      Mr and Mrs J Jewell - Solihull
    • Just a few lines to say how pleased I am with my Merits Scooter recently purchased from you. It really has given me more opportunities to see my local area and enabled me to link up with some other "riders" in my vicinity. Looking forward to many more miles of trouble free driving on my new wheels!

      Mr T Osbourne - Solihull
    • I would like to express my thanks for your time and patience in this matter, also I would like to say that everyone involved with this Stairlift from start to finish has been great and this is rare these days.

      Mrs Melville - West Midlands
    • I would like to take this opportunity to thank you for the promptness of the call out and the politeness and concern of your Engineer who my Mother always praises to me after he has been.

      P Warrington - Birmingham
    • I had previously bought a scooter from a rogue trader, which cost me a lot of money and was too heavy for me to handle. I contact capitol Mobility and spoke to Gilly. I would like to say a huge thank you to Tony for helping me traded in my old one and get my new scooter, which I now enjoy immensely. My new scooter gives the freedom I never had before. I would definitely recommend your company in future. Barbara

      Mrs B Bale - Solihull
    • Dear Team Just wanted to put on record our thanks for the service, and the goods, supplied last week. We really appreciate you all going the extra mile(s) in order to supply the Karma Dove wheelchair that we needed urgently. Actually going to collect it from your suppliers was above and beyond the call of duty. A big thank you, and we will not forget this - either for any future mobility needs ourselves, and if we are ever recommending to others. It made a great impression too when we needed a few extras at 17:02 that night. No rush to get us dealt with and out of the door. Thanks again, on behalf of the whole family

      Mr A Burton - Coalville Leics
    • Hi Joanne & Gill, Just thought I would write to say a great big thank you for looking after me while I was having a hoist fitted to my mobility car. You were ace, as was everyone else at Capital Mobility Bilston. Anyone can go through the motions of doing a job but few can do it with the efficiency and pleasantness that you showed me – THANK YOU xx. Best regards Alan Wilton Stoke-on-Trent

      Alan Wilton - Stoke-on-Trent
    • Thank you for looking after our Mom's stairlift for a good many years and for refitting it into a Nursing Home, which we donated it to. Thanks

      Mr & Mrs Groucutt - West Midlands
    • I would like to thank you for your friendly service. Garfield was so polite and caring it was a pleasure to meet him. We would certainly recommend Capitol Mobility Services. Yours sincerely J Haddon.

      Mrs Haddon - Wolverhampton
    • Hi Joanne, Just to say, that we are both grateful to all concerned for repairing Rob’s chair so quickly. Kind regards Barb and Rob

      Barb and Bob to Bilston Office
    • Huge huge thank you for looking after us today with the scooter key. If you hadn't called me back our day would have been spoilt! Your swift action and kindness meant a lot. Take care.

      Mrs Bullock - Stoke
    • Shopmobility has recently expanded its service to support two City events. We were only able to do this thanks to your input with regard to comment and experience on the robustness of our equipment. Therefore I wish to express sincere thanks to you and your team for the speedy response to our request for collection, repair and return of our faulty equipment and also for the swift delivery of the new equipment.

      Shopmobility - Wolverhampton