• Birmingham Showroom 0121 275 3406
  • Bilston Showroom 01902 461044
  • Solihull Showroom 0121 275 3409

Customer Reviews

Read our customer reviews below.

We receive feedback and comments from new and long-standing valued customers. These comments show how we maintain an outstanding level of quality service. Your comments are really important to us so we can continually improve our service, reputation and excellent customer relationships.

Please leave your reviews, comments and feedback by using one of the following on our 'Contact Us' page (on the top right of this page): -

Complete the 'Customer Feedback Form'

Facebook link: 
Capitol Mobility Facebook Review and Recommendations

Google Feedback: https://g.page/CapitolMobility/review

This Google link will take you to the main Solihull showroom location to write your review. If, however you want to write one for Bilston of Realcare just change the name in the google search bar, i.e. Capitol Mobility Bilston or Realcare Mobility.

Under the Showroom location picture, you will see the star rating. Click on the word reviews this will open a pop up where you can see all the reviews written so far. To write your own review click on the blue oblong box (top right of the page) called ‘write a review.’ Google may ask you to sign-in to your google account before you can write your review. The Star rating is: 1 Star for poor service and 5 Stars for excellent service.

For Solihull Showroom email us: capitolsolihull@hotmail.com 
For Bilston Showroom email us: capitolbilston@outlook.com 
For Realcare email us: Realcare@capitolmobility.com 

Our website is General Data Protection Regulation (GDPR) compliant. We do not store any Client’s personal details on this website. All reviews or feedback that you send us on the completed form below will be sent to our office by email automatically. We ask you to include your email address and telephone number on the form below if you wish us to respond to you. Only your name and town locality will be shown in the reviews. If you wish to remove your name or locality, please mention this on the form when you submit your review. You can ask at any time for your review to be removed if you so wish. We will not pass your details to a ‘Third Party’ such as our manufacturers or suppliers in regard to your product without your prior consent.

  • Cathy - Solihull Customer Feedback
  • To Capitol Mobility, Just wanted to say a massive Thank You to all of the team especially Geoff, Chris, Justin and Garfield. You all always go out of your way to help whenever I have any issues with my mobility scooter. It really is very much appreciated. Kind regards J Lawes - Solihull

    J Lawes - Solihull
  • Hi guys, Just like to thank you for prompt service on Friday and friendly chap that fixed it. Regards Anne

    A Roberts - Birmingham
  • Thank you for looking after our Mom's stairlift for a good many years and for refitting it into a Nursing Home, which we donated it to. Thanks

    Mr & Mrs Groucutt - West Midlands
  • Many thanks Tony for your help & kindness, a job well done. Will recommend to anyone. Best wishes.

    Mrs J Lake - Solihull
  • Christine H: Happy Easter and thanks to the team at Bilston for their excellent services throughout the years. Capitol Mobility Services Limited: Thank you for your very kind words, it's lovely to receive such good feedback. We wish you a Happy Easter from all the team at Bilston.

    Recent Facebook Review
  • My husband and myself would like to thank you very much for the service you have given us. Your help and advice, also the speed of having a Stairlift fitted. The engineer who fitted it for us was perfect.

    Mr and Mrs E Beake - Birmingham
  • I would like to express my thanks for your time and patience in this matter, also I would like to say that everyone involved with this Stairlift from start to finish has been great and this is rare these days.

    Mrs Melville - West Midlands
  • Recently purchased mobility scooter from Capitol very friendly staff and very pleased with service given. Thanks Capitol!

    Rosemary L - Sheldon
  • Best mobility supplier...........EVER Having spent a very long time trying to get my electric wheelchair repaired at numerous other mobility outfits with zero help I then discovered Capitol Mobility. What a refreshing change! These folks are most knowledgeable, kind and considerate. Whilst endless others wrote my wheelchair off, Capitol simply got on with the job. They FIXED it, when all the others couldn't! Well recommended to anyone looking for mobility equipment or repairs. Five stars.

    R Pilecki - Wolverhampton
  • A massive thank you to all. From the first telephone call, the survey visit, the fitting of the Stairlift, the service is impeccable. I really appreciated how well we were treated. Thank you so much for enabling the Stairlift to be fitted so quickly knowing the predicament we were in, I can't thank you enough for the professional way you dealt with us. Wishing you continued success for the future, you richly deserve it.

    Mr and Mrs C Axford - Wednesfield
  • Just a few lines to say how pleased I am with my Merits Scooter recently purchased from you. It really has given me more opportunities to see my local area and enabled me to link up with some other "riders" in my vicinity. Looking forward to many more miles of trouble free driving on my new wheels!

    Mr T Osbourne - Solihull
  • Huge huge thank you for looking after us today with the scooter key. If you hadn't called me back our day would have been spoilt! Your swift action and kindness meant a lot. Take care.

    Mrs Bullock - Stoke
  • I had previously bought a scooter from a rogue trader, which cost me a lot of money and was too heavy for me to handle. I contact capitol Mobility and spoke to Gilly. I would like to say a huge thank you to Tony for helping me traded in my old one and get my new scooter, which I now enjoy immensely. My new scooter gives the freedom I never had before. I would definitely recommend your company in future. Barbara

    Mrs B Bale - Solihull
  • My Father is very happy with the wheelchair so please thank Gilly and Jeff for looking after us.

    Mr J Cox - Solihull
  • Dear Mr Jones, I rang Jeff yesterday to arrange a service on my stairlift luckily Garfield was in my area just after lunch. I always ask for Garfield as he installed the stairlift for my late husband, so we have got used to him. I wouldn't have anyone else to come and service it, I feel comfortable with Garfield, he puts dust sheets down and you wouldn't know he'd been. He really is a credit to Capitol he has a lovely personality, and gets on with the job. Would you please thank him so much and thank to Capitol for prompt service. Kind regards Mrs G Axford.

    Mrs G Axford Wolverhampton
  • Hi I would like to thank Lee at capitol for sorting out my scooter again lovely man very helpfull and fab prices I would highly recommend this company x

    K Lobb - Staffordshire
  • Dear Team Just wanted to put on record our thanks for the service, and the goods, supplied last week. We really appreciate you all going the extra mile(s) in order to supply the Karma Dove wheelchair that we needed urgently. Actually going to collect it from your suppliers was above and beyond the call of duty. A big thank you, and we will not forget this - either for any future mobility needs ourselves, and if we are ever recommending to others. It made a great impression too when we needed a few extras at 17:02 that night. No rush to get us dealt with and out of the door. Thanks again, on behalf of the whole family

    Mr A Burton - Coalville Leics
  • Hi Joanne & Gill, Just thought I would write to say a great big thank you for looking after me while I was having a hoist fitted to my mobility car. You were ace, as was everyone else at Capital Mobility Bilston. Anyone can go through the motions of doing a job but few can do it with the efficiency and pleasantness that you showed me – THANK YOU xx. Best regards Alan Wilton Stoke-on-Trent

    Alan Wilton - Stoke-on-Trent
  • I feel I must compliment Mr Jones and his company for the courtesy and concern in this matter and for their promptness in attending to my defective machine. You may rest assured that whatever business you place with this company will be efficiently dealt with.

    Mr Rainford - Ammanford
  • My new Electric Wheelchair is super... Thank you!

    Mrs M Conway - Solihull
  • I would like to express my thanks for your time and patience in my Stairlift purchase. Everyone who has been involved with this Stairlift from start to finish has been great. This is rare to find these days.

    Mrs Melville - West Midlands
  • I just wanted to thank all your staff for the excellent care and attention while I have had my stairlift from you. Everyone has been most courteous and helpful. My special thanks to Justin and Garfield for the main service and getting me out of trouble on several occasions so promptly over the years. I shall miss seeing them November! Best wishes to you all. Yours sincerely Mrs M Hardware Birmingham

    Mrs M Hardware - Birmingham
  • Jonathan W Dovey recommends Capitol Mobility: "I called Capitol Mobility this morning as my chair battery was loosing charge at a terrifying rate and literally dying before my eyes. Anyway, within the hour an engineer came to my home and replaced it with a new one. What an amazing and friendly service! Thank you Capitol!"

    Jonathan W Dovey
  • To All at Capitol Mobility especially Jeff and Garfield. Thanks for everything. Your help was very much appreciated. Much love Betty & Christine P. Birmingham

    Betty and Christine - Birmingham
  • Thank you so much for the walking stick, it will be most useful, I am very grateful to you. We are also very pleased with the Stairlift. What a nice gentleman your engineer is. Thank you once again.

    Mr and Mrs J Jewell - Solihull
  • Let me say a big thank you for being able to have a look at my Powerchair again at such short notice, believe me it is very much appreciated. I was extremely grateful you were able to make the trip to my place of work to at least enable me to get home. Being stranded at home is one thing but being stranded at work is definitely not a nice prospect.

    Mr R Butler - West Midlands
  • Thank you for the excellent attention in regard to the installation of my Stairlift. Everyone was so friendly, courteous and helpful. It will be my pleasure to recommend you all. Thank you for making life easier!

    Mrs M Hardware - Birmingham
  • I would like to take this opportunity to say that both your representative and the Stairlift fitter are a great credit to your company and were extremely empathetic about our situation.

    Mrs Standen-Harris - West Midlands
  • Capitol Mobility Bilston offers an excellent service. The staff are very polite people who are very helpful. We are very pleased with the repair to my scooter and saved me money! Thanks again. Mr and Mrs John Drew

    John Drew - Smethwick
  • Dear Mr Jones, We met very briefly when my wife and I were at your Vulcan Road branch to buy a mobility scooter. We could not proceed with that purchase because we have not been able to find a suitable car to meet the requirements for my wife. I am writing to you to say how very helpful and considerate your Branch Manager Jeff Biddlestone was throughout the whole procedure. His technical and process knowledge was really outstanding. He even helped with contacts in the motor trade to find a suitable car. Most importantly, his whole approach, attitude and advice in trying overcome problems to ensure customer satisfaction was truly professional. In any future mobility needs because of the knowledge, practical guidance and advice given by Jeff Biddlestone we will never use anyone other than Capitol Mobility Services Ltd. Yours sincerely, Don McPhie.

    Don McPhie - West Midlands
  • Great service recently from Jo and the team at Bilston store. First used Capitol for a stairlift for my uncle to remain in his own home. Since then he's moved to a care home and after a recent trial of a riser/recliner chair he felt the benefits and decided to purchase. Thanks for all your help.

    Anne Phillips - Wolverhampton
  • The service we received for our parents from Tony and the team was amazing. Thanks Guys.

    L Jenkins and K Nash - Burntwood
  • Dear Gilly and Tony, ‘Roger’ the Scooter has adapted to his new home very well. He took me for a drive to sit outside my apartment block in the sun after my return from the ‘Star and Garter’. Roger has given me freedom to get out and about without having to wait for a carer to take me from my 1st floor apartment to my garage where I store my larger mobility Scooter. Today ‘Roger’ took me to my garage for my transfer to my larger Scooter ‘Buggy’. They had quite a little chat and admired each other for being red! It was wonderful to be able to get out and go shopping on my own again. Thank you once again for helping me with ‘Roger’ my second Scooter from you. Love Barbara

    Barbara - Solihull
  • Thank you for your excellent service. & thank Justin for carrying out the adjustment on the wheelchair.

    Mr C Wade - Birmingham
  • I'm writing to say how pleased my wife and I are with the Stannah Stairlift you installed for us. Also special thanks to the fitter for the good work he did, no mess, clean at all times and always cheerful.

    Mr S Dallaway - Birmingham
  • I would like to take this opportunity to thank you for the promptness of the call out and the politeness and concern of your Engineer who my Mother always praises to me after he has been.

    P Warrington - Birmingham
  • Dear Mr Biddlestone, Once again may I thank you and your colleagues for the helpfulness that you have given me in this stairlift matter.

    Mr I Davenport - Solihull
  • Hi Joanne, Just to say, that we are both grateful to all concerned for repairing Rob’s chair so quickly. Kind regards Barb and Rob

    Barb and Bob to Bilston Office
  • Five star service. We purchased a rise / reline chair for my mother. Service & delivery was good and staff extremely friendly. They were also able to help my mother’s neighbour with a scooter. I was impressed that they took time to make sure she understood how to use it with a short test drive. I would recommend this company to my friends & family again.

    J Percival - Solihull
  • Thank you for fitting my stairlift, Justin has done an excellent job. I am very pleased.

    Mr and Mrs D Lloyd - Solihull
  • I would like to thank Bilston office on how smoothly my Stairlift installation has gone, from the first point of call at the branch to very helpful engineer, Garfield on fitting. I would like to thank you again and to congratulate all the staff involved.

    Mrs J Dawes - Willenhall
  • Dear All at Capitol Mobility, Thanks so much for the trouble you took getting me a suitable replacement scooter. We'll thoroughly recommend your firm and expertise. Good wishes.

    Mr and Mrs K Harniess - Solihull
  • Shopmobility has recently expanded its service to support two City events. We were only able to do this thanks to your input with regard to comment and experience on the robustness of our equipment. Therefore I wish to express sincere thanks to you and your team for the speedy response to our request for collection, repair and return of our faulty equipment and also for the swift delivery of the new equipment.

    Shopmobility - Wolverhampton
  • I would just like to express my gratitude to Capitol for their excellent service this week. From the first contact by phone with Jeff who possessed an excellent telephone manner giving me full confidence in using their services, excellent communication and caring manner. Then Garfield, I have hardly ever met such a charming pleasant gent, who demonstrated a caring interested manner a perfect gentleman in the true sense of the word. I have received excellent prompt service and am very grateful, thank you.

    Mr P Rowberry - Solihull
  • When you have never needed a service like this you need someone with experience compassion and reliability. We have found all these qualities with Capitol Mobility.

    Mrs Y Jackson - Solihull
  • Dear Joanne, Stupidly I did not ask the name of the man who came yesterday and collected my two scooters for servicing and a Wobble on one of them. And brought them both back done today. I had intended to give the larger one a run into the village this afternoon but it has just been too darned hot for me to do anything except put the sunshade up and lie on my garden bench in the shade reading a good book – till the sun moved round to my shade part of the garden and I had to move indoors. Thank you all so much for fitting me in this week, I do like crossing things to be done off my list and this was a big one for me. So thanks and I hope all your other customers are beginning to realise you are open for business and ready waiting for them. It's the folk who have lost their jobs completely and thus their income and support and bills money etc.that we have to support now in whatever way we can. Best wishes, D BROWN, PENKRIDGE.

    D Brown- Penkridge
  • Dear Jeff, Thank you. Justin did a great job identifying the problem with the carriage, and its replacement performed by Garfield has restored the original operation of the Stairlift. Thank you for arranging to get the job done quickly. Kind regards

    E & J Oliver - Sutton Coldfield
  • Both Graham and myself would like to thank you for all the help you gave us to obtain the special wheelchair. You will be our first point of call for anything else we need.

    Mr & Mrs G Bromfield - Birmingham
  • Thank you for all your help my father went on his Scooter yesterday, it was perfect I will recommend you to all his friends.

    Mr D Price - Birmingham
  • Just a few words to say how pleased I am with the Stairlift which you installed at my home.... Continued success.

    Mr H Colledge - Dudley
  • I would like to thank Capital Mobility for their excellent service. I had a nasty experience with a rogue dealer, I came to Capitol and now they are my dealer and I am happy to have them. I would recommend them to anyone who is seeking a Mobility Scooter. Lets just put this way you wont be disappointed. The after care team are great to get on with, there is not much more I can say, just see for yourself. Once again I thank you Tony and the rest of the lads.

    Mr M Hall - Birmingham
  • A Superb service from Capitol Mobility and particularly your employees on our purchase of a Mobility Scooter. Thank you.

    Mr R A Turner - Birmingham
  • I just had my new stairlift installed yesterday and I wanted to say how pleased I am with the service I have received. Justin the engineer was very pleasant and tidy. I can highly recommend using your company.

    Mrs Baldwin - Solihull
  • I would like to thank you for your friendly service. Garfield was so polite and caring it was a pleasure to meet him. We would certainly recommend Capitol Mobility Services. Yours sincerely J Haddon.

    Mrs Haddon - Wolverhampton
  • Dear Capitol Mobility, Just a note to say "Thank you" for your prompt and efficient response to my request for advice on improving my mother's stairlift. The adjustments carried out have certainly made it easier for Mum and given me some peace of mind. Thanks again to all concerned. Best wishes.

    Ms C Mann - Birmingham