COVID-19 - Product Sales & Other Information
We aim to serve all our customers who we recognise are mostly elderly, infirm or disabled and therefore very vulnerable to the COVID-19 virus with care and diligence making necessary changes to the way we service, repair, deliver and install to keep all customers as safe as possible.
All our staff will wear protective gloves, our engineers will wear masks and protective gloves when carrying out Stairlift installations, service and repairs including emergency call outs. It may be preferable to arrange for customers to be in another part of the house when engineers call to carry out work, pick up/deliver scooters or wheelchairs keeping the social distancing between people the government is recommending.
FROM THE 23RD MARCH 2020. PLEASE PURCHASE ALL MOBILITY ITEMS BY PHONE (SEE YOUR NEAREST SHOWROOM ABOVE) FROM THIS WEBSITE: -
Items such as: - Stairlifts, Scooters, Electric or Manual Wheelchairs, Rise Recline Electric Armchairs, Bath-lifts, Adjustable Electric Beds or Walkers please telephone the showroom nearest you for a no obligation discussion and quotation including delivery in a way to keep you safest. Payment by ‘credit/debit card’ ensures you have full cover by the finance act as well as distance selling regulations. All sales will be on the basis of you being happy with the item or a return can be made for up to 7 days as regulations state.
We will deliver or install to your home at no extra cost to yourself within an agreed time slot period. We are happy to contact you as the engineer arrives with your item and if appropriate or necessary leave it outside your door (a signature will not be required as a photo will be taken as proof of delivery) or delivery into your home if the item is large if you should so wish.
All purchases you make by phone will be subject to the distance selling regulations which gives 7 days to reject the item (subject to the regulations).
We give a moneyback guarantee that all will be correct and no charges will be made for returns. You know you will be in safe hands as we are members of the BHTA (British Healthcare Trades Association) and have a code of practice covered by the TSI (Trading Standards Institute).
Nothing is too difficult and we are here to help, please call one of our showrooms and speak a friendly staff member.